Welcome to RICHIES CONNECT! Our services are provided to you subject to the following Terms and conditions. By using our services, you agree to be bound by these Terms.
RICHIES CONNECT provides mobile internet data bundles at competitive rates to satisfy the Internet needs of our many customers.
- Acceptable Use Policy
You agree to use the Services only for lawful purposes and in accordance with our Acceptable Use Policy.
- Payment Terms
You agree to pay for the Services in accordance with our pricing plans and payment terms.
- REFUND POLICY
REPORTING NOT RECEIVED PURCHASES
– If you don’t receive your internet bundle within the expected timeframe, please report it to us within 24 hours on the same working day.
– Failure to report within 24 hours will result in delayed reports not being considered, and refunds may not be issued.
OVER DELIVERY OF ORDERS
If you receive more data than you paid for, please contact us within the same working in oder to arrange payment for the excess amount.
– Failure to pay for the excess amount within the specified timeframe may result in termination of all services to the client.
IMPORTANT NOTES
-Delays in reporting not received orders will not be tolerated.
– Refunds will only be issued after thorough investigation and everything is clear that the Data was not received.
Refunds
Refund Procedure
-If we are unable to rectify the cause of delay in fulfilling your data request in time, a refund may be issued upon request.
-Refunds will be processed within 1 to 2 business days after the issue is reported.
– Any undelivered order as a result of a customer submitting a wrong number for processing will be not be considered for a refund and the customer will have to bear that cost.
Late or missing refunds
At RICHIES CONNECT, we strive to process refunds efficiently and promptly. However, in rare cases, refunds may be delayed or missed. Here’s how we handle such situations:
– If you haven’t received your refund within the specified timeframe (1-2 business days), please contact our customer support team.
– We will investigate the issue and provide a refund within 1 – 2 business days.
– If the refund is late due to an error on our part, we will offer a complimentary data bundle or a discount on your next purchase.
– If the refund is missing due to incorrect contact information or bank details, we will re-process the refund once the correct information is provided.
– In cases where refunds are delayed or missed due to circumstances beyond our control (e.g., bank processing times), we will communicate the expected refund date and provide regular updates.
By using our services, you agree to this late or missing refunds policy. If you have any questions or concerns, please don’t hesitate to reach out to us.
Sale items
At RICHIES CONNECT, we offer internet data bundles at competitive prices. Please note the following:
– Discounted internet data bundles are available while stocks last.
– Prices for discounted internet data bundles are as marked.
– No price matches or adjustments will be made for discounted internet data bundles.
By purchasing our discounted internet data bundle, you agree to these terms and conditions. If you have any questions or concerns, please reach out to our customer support team.”
GIFTS
We understand the joy of gifting data to loved ones. Here’s how our gifting data policy works:
– Data purchased as a gift is non-refundable.
– Gifted data cannot be transferred or exchanged for cash.
– The purchaser (gifter) is responsible for ensuring the recipient’s contact information is accurate.
– RICHIES CONNECT will not be responsible for any errors or issues arising from incorrect contact information.
- Sale Item Policy
Our sale item policy is outlined in our Internet Data Bundle Sale Item Policy.
- Liability
We are not liable for any damages or losses resulting from your use of the Services.
- Changes to Terms We reserve the right to modify these Terms at any time and we will notify our customers of any changes in that.
- Contact Us If you have any questions or concerns, please contact us via our email
[richiesconnect2u@gmail.com].